Always There: Self-Service Digital Legal Aid for Displaced Populations

The traditional approaches of delivering legal aid services to target groups are mainly based on human resources and interaction. Hence, they are limited by time, resources available, access constraints and geography while the legal needs of the target groups vastly outstrip the supply of services. Moreover, traditional non-digital case management approaches limit beneficiary access to case accurate real-time updates on progress and do not allow capable beneficiaries to self-serve their case.