Advancing Healthcare Communications: Penda Health's Adoption of ChatGPT4 for Patient Interactions

Robert Korom of Penda Health Limited in Kenya will integrate ChatGPT-4 into their established patient communication system to increase consultation efficiency and the speed of delivering accurate health information in Kenya. Their existing chat-based digital health solution relies on a dedicated team of clinicians and call center agents to serve low-income Kenyans; however, increasing needs are leading to longer response times. They propose to blend the empathetic and intuitive nature of human interaction with the instantaneous, data-driven capabilities of AI to improve throughput, response times, and patient experience. This will create a hybrid model where clinical call center agents work hand-in-hand with AI. They will carry out a proof-of-concept involving a limited field test to monitor patient satisfaction, efficiency, and relevance of responses.