Solving the Sanitation Crisis in Urban Informal Settlements Through Efficient Digital Customer Service Systems

To develop an ICT (Information & Communication Technology) platform and integrated mobile technologies to implement efficient digital customer support strategy and streamline waste collection, for Fresh Life's fast-growing network of toilets. End users will be able to utilize the platform to report maintenance and give feedback on sanitation products or services, among other applications. The platform will allow Fresh Life Initiative to improve their delivery of services through data collection for monitoring quality and standards of services by tracking efficiency and maintenance of waste collection and other sanitation products or services that Fresh Life Initiative provides to informal settlements in Nairobi, Kenya.